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awards < Customer Testimonials----------------------------------Tom Kennell Dear Mr. Kennell: People are always quick to complain, but the good unfortunately goes unnoticed. I felt compelled to write to you about two of your employees. A. Probola
Mrs. K. Coester
Gentlemen: We would like to thank you for your quick attention to the matter of installing our furnace. Mrs. K. Coester Ms. D. Coester
J.Goldberger Pittsburgh, PA 15241 Mr. Kennell, President Beverly Heating and Cooling, Inc. 3044 Industrial Blvd. Bethel Park, PA 15102 Dear Mr. Kennell, In addition to the favorable comment reflected in the survey which I am returning, I felt that a further comment was necessary. Best regards,
C. Miller Mt. Lebanon, PA 15243 Mr. Kennell C.E.O. President Beverly Heating and Cooling, Inc. 3044 Industrial Blvd. Bethel Park, PA 15102 Dear Mr. Kennell: I must thank you and your terrific crew for the wonderful job you did installing my new Carrier furnace and air conditioner. My old furnace jutted out into our basement about four feet with a two foot gap between the furnace and the wall. I wanted the new equipment to be against the wall, giving my children more play area in the middle of the room. Dan and Mark worked very hard to accomodate me: the molded new duct work, changed the hot water heater venting, moved the gas line and worked various other forms of magic to neatly install the furnace flush against the wall. And every night before they left, Dan and Mark cleaned up their mess so my children wouldn't hurt themselves on anything! I couldn't have been happier with their professional, perfectionistic approach. They took care of my job as if it were there own home. Here is the best part. You told me the Carrier High Efficiency Furnace (rated at 92%) would save me money, and you were right. Our natural gas consumption has dropped so much, in fact, that People's Gas sent me a notice that my meter was broken and needed to be replaced (see attached letter). When I told them the new furnace was installed at the same time our gas usage dropped, they knew the meter wasn't broken. I'm saving gas despite winter temperatures of -22, plus I've raised the thermostat 3 degrees higher than last year. I got bids from six heating and cooling companies before choosing Beverly, and I'm sure I made the right decision. I would recommend you to anyone who wants a top quality product, excellently installed, and at a competitive price. Thank you for keeping us so cozy through one of Pittsburgh's harshest winters. C. Miller Enc: People's Gas letter L.Miller &/Or C.Miller Pittsburgh, PA 15243 Dear Customer: We think your gas meter may not be working the way it should. To confirm this, we need to remove and test your meter. We will replace your meter with a new one. After the meter is changed, we will relight your appliances and check the gas lines to make sure your gas service is safe. Please call 412-258-5300 or visit our office at 1291 West Main Street, Monongahalea, PA 15063 Monday through Friday from 8:00 a.m. to 4:45 p.m. to arrange a day for us to change your meter. Laura Customer Account Representative J. and L. Doran Pittsburgh, PA 15228 Dear Mr. Kennell, We would just like to let you know what an excellent job your two employees did in installing our air conditioner last week. They worked in a very professional manner and were more than willing to answer any questions we had as they worked. We were pleasantly surprised to find how very careful they were as they worked and that they took extra time in cleaning up after they completed each day's work. They were head and shoulders above the installers that were sent by Sears thirteen years ago to install our original unit. We will certainly look to you and your firm for any future heating and air conditioning needs and will certainly recommend your firm to any of our friends that are thinking about heating and cooling needs in the future. J. and L. Doran
M. & C. Smith Pittsburgh, PA 15226 M. Smith
G. Toney Bethel Park, PA 15102 Mr. Tom Kennell Beverly Heating and Cooling, Inc. 3044 Industrial Blvd. Bethel Park, PA 15102 Dear Tom: I would like to compliment you and your employees for a job well done on th recent installation of my 2 ton whole house air conditioning unit. Your honest and stright forward approach to business is quite refreshing, especially in this day and age. Your work crew did a professional job of installation and Beverly Heating and Cooling provided everything as outlined, during the initial sales presentation. I am looking forward to many years of cool comfort, during the hot summer months. In short, I am very pleased with the overall installation and will recommend your company to any of my friends who may be in the market for an air conditioning or heating system. G. Toney
C. Todd Bethel Park, PA 15102 Mr. Kennell President Beverly Heating and Cooling, Inc. 3044 Industrial Blvd. Bethel Park, PA 15102 RE: Bob Bonafice Dear Mr. Kennell: It is a pleasure that I write this letter regarding your technician, Bob Bonafice. Mr. Bonafice was called for a routine maintenance check on both the Carrier air conditioner and furnace at my residence. He was very thorough and efficient, but most of all, he was most courteous, helpful and informative. While he performed the maintenance, he explained what he was doing and gave several suggestions on how to maintain the electronic air cleaning system which would extend the life of the unit. He also acid-washed the air conditioner and air filters, and took time to explain that the by-product was harmless to us and the environment. This is not the first time I have had Beverly Heating perform service/maintenance in my home. I would not use anyone else but Beverly Heating, and certainly have no hesitancy in recommending you to anyone who is considering Carrier equipment. It is little wonder you have established such a fine reputation. Your technicians, in a sense, are your field representatives. I want to commend Bob Bonafice for his outstanding service; he is surely an asset to your organization. C. Todd
Beverly Heating and Cooling, Inc. 3044 Industrial Blvd. Bethel Park, PA 15102 Dear Sir, Last week, we had a Carrier Furnace and Air-Conditioner installed. This letter is sent to commend the men who were here to do the work of installation. They were good workers and did a good job both with installation and in leaving our house in clean condition when the work was complete. They were also to be commended for their kindness and patience with a little friend of mine from the neighborhood. My friend Nathan is 8 years old and learning disabled. He was so pleased that they let him watch them work, and let him feel like he "helped" with the job. Our association with Beverly Heating and Cooling has been very satisfactory from the first visit with Bill Greenberg to the completion of the installation. E. and R. Lester |
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